Hydraulic Service Manager - Auckland

No two days are the same at Hyspecs, but here we accept the challenges with great enthusiasm. We have our own unique company culture with a diverse group of people who all have their own strengths and together make up a great team.

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REPORTING TO: Branch Manager

POSTION OVERVIEW:

Manage a service team of three performing product repair through to manufacture, installation & commissioning of mobile or industrial hydraulic systems. The Service Manager will work closely with the Engineering Department. As it is a small team the position will require hands on work. 

We are looking for someone with a positive attitude who can be proactive at ensuring all customers receive excellent service and support. 

RESPONSIBLE FOR:

  • Manage a team of three technicians.
  • Co-ordinate with the Engineering and Sales teams regarding upcoming projects, service work & daily operation of the department.
  • Quote & schedule jobs.
  • Contact customers as required to provide progress updates, and to help maintain good relations.
  • Review & process the department jobs & documentation.
  • Help negotiate resolutions with customers when issues arise.
  • Assist less experienced members of the team, and help them increase their knowledge.
  • Occasional travel out of town, as required, to complete work.

SKILLS REQUIRED:

  • Good all round attitude & ability to get on with others.
  • Strong technical understanding of hydraulic product, systems and application.
  • Computer literacy with competence / experience in Microsoft Word & Excel.
  • Some understanding of electric and electronic systems would be of assistance.
  • Hands on ability with regard to mechanical assembly, piping & hosing would be advantageous.
  • Good communication & time management skills with attention to detail.

Hyspecs will provide a suitable remuneration package appropriate to the applicant. The work environment is friendly, flexible & has a good team atmosphere.

Whilst the above position description is our ideal, we may consider someone who has come from a hands on role, has developed some technical ability & looking to take this further. 

Hyspecs has a group of companies & often opportunities arise for those with suitable attitude & drive to advance their career.

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